is it the businesses falt?

a business can develop a bad reputation by not doing what they say there going to do or by not selling good product. a bad reputation is not always the business fault some time it can be the customer developers fault by being rudy out side of the company, it could be the inside of the work place that isn't good, or it could be that its in a bad neighbourhood . the business can find the problem, ask people what they like and try to find a solution.